Refund and Returns Policy

Return Policy

At Desi Cart Inc, we strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely happy with your order, we’re here to help.

Returns

• You have 30 days from the date of delivery to return an item.
• To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.
• Certain items, such as perishable goods, personalized products, and health & hygiene items, are non-returnable.

Refunds

• Once we receive your returned item, we will inspect it and notify you of the status of your refund.
• If your return is approved, we will initiate a refund to your original payment method within 5-7 business days.
• Shipping costs are non-refundable, and return shipping is the responsibility of the customer unless the item is defective or incorrect.

Exchanges

• We only replace items if they are defective or damaged upon arrival.
• If you need an exchange, please contact our support team at info@desicart.com.

Return Process

1. Contact our customer service team at info@desicart.com with your order number and reason for return.
2. We will provide you with a return authorization and instructions.
3. Ship your item back to the provided address.
4. Once received, we will process your return and notify you of the refund or exchange status.